Terms of service

Puffles – Terms of Service

Last Updated: November 2025

OVERVIEW

Welcome to Puffles! The terms “we”, “us” and “our” refer to Puffles. Puffles operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Puffles is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our website or purchasing our products. By visiting or shopping on our site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your province or country of residence and that any dependents using the Services do so with your permission.

You may be asked to provide accurate contact, billing, and delivery information. You are responsible for ensuring that this information is correct and current. You are also responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

SECTION 2 - OUR PRODUCTS

Puffles specializes in smart pet care products, including but not limited to:

  • Smart automatic cat litter boxes

  • Smart fish feeders

  • Smart granary pet feeders with cameras

We make every effort to accurately describe and display our products. However, colors or product appearance may vary due to device settings or manufacturing updates. We reserve the right to modify product descriptions or discontinue products at any time without notice.

SECTION 3 - ORDERS

When you place an order, you make an offer to purchase. Orders are accepted only once payment has been received and processed.

We reserve the right to accept, modify, or cancel any order at our discretion. If an order cannot be fulfilled, we will notify you via the contact details you provided.

All purchases are subject to our Refund Policy.

By placing an order, you confirm that your purchase is for personal or household use and not for resale.

SECTION 4 - PRICES AND BILLING

All prices are displayed in South African Rand (ZAR) and include VAT unless otherwise stated.

Prices, promotions, and discounts may change without prior notice. Shipping, handling, and import duties (if applicable) are calculated at checkout.

You agree to provide accurate and up-to-date payment information. Puffles accepts payments through the available options at checkout, including card and EFT payments.

SECTION 5 - SHIPPING AND DELIVERY

Orders are shipped through trusted courier partners. Delivery times are estimates only and may vary based on your location.

Once the product has been handed over to the courier, the risk of loss passes to you. Puffles is not responsible for delivery delays or losses caused by third-party carriers or incorrect shipping information.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this site, including text, logos, product images, videos, and designs, is the property of Puffles or its licensors. You may not reproduce, distribute, or use our intellectual property without written permission.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

Our site may include links to third-party tools or websites (such as Shopify apps or courier tracking pages). We are not responsible for their accuracy, privacy practices, or content. Your use of third-party tools or links is at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

Puffles is powered by Shopify. However, all sales are made directly with Puffles. Shopify is not responsible for product quality, shipping, or customer service.

SECTION 9 - PRIVACY POLICY

Your privacy is important to us. Any personal data collected is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using our site, you consent to the processing of your information by Puffles, Shopify, and relevant third-party service providers as needed to fulfill your order.

SECTION 10 - FEEDBACK

We welcome your feedback! If you submit reviews, photos, or suggestions, you grant Puffles the right to use, display, and share that content for marketing or service improvement purposes, without compensation.

SECTION 11 - ERRORS AND OMISSIONS

Occasionally, product listings may contain inaccuracies in descriptions, pricing, or availability. We reserve the right to correct such errors or cancel orders based on incorrect information without prior notice.

SECTION 12 - PROHIBITED USES

You may not use our Services:

  • For unlawful or fraudulent purposes

  • To infringe on our intellectual property

  • To spread malware or spam

  • To misrepresent or impersonate others

  • To disrupt or harm the functionality of our website or services

Violation of these rules may result in account suspension or legal action.

SECTION 13 - TERMINATION

We may suspend or terminate your access to the Services at any time without notice if you breach these Terms.

SECTION 14 - DISCLAIMER OF WARRANTIES

Except as expressly stated, Puffles products and services are provided “as is” and “as available.” We make no warranties about uninterrupted use, accuracy, or reliability.

Some regions may not allow certain warranty disclaimers; in such cases, statutory consumer rights apply.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Puffles and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from your use of our products or website.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless Puffles, Shopify, and their affiliates against claims or damages arising from your breach of these Terms or your misuse of our Services.

SECTION 17 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

SECTION 18 - CHANGES TO TERMS

We reserve the right to modify or update these Terms at any time. The most current version will always be available on our website. Continued use of our Services after updates constitutes acceptance of the revised Terms.

SECTION 19 - CONTACT INFORMATION

Questions about these Terms should be directed to:

Puffles (PTY) LTD

Enterprise Number: 2025/785094/07
📧 hello@puffles.co.za
🌐 www.puffles.co.za